Frequently Asked Questions
Everything you need to know about your luxury beauty experience.
Are your products 100% authentic?
Yes, authenticity is our core promise. We source all perfumes and beauty products directly from authorized distributors or the brands themselves to ensure you receive genuine items.
How long does shipping take?
Most orders are processed within 24 hours. Delivery typically takes 3 to 5 business days depending on your location across India.
What is your return policy?
Due to the intimate nature of beauty products, we only accept returns for items that are damaged during transit or if the wrong product was delivered. Please contact us within 48 hours of receipt.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes. You can also pay via credit/debit cards, UPI, and net banking through our secure payment gateway.
Can I get a sample before purchasing a full bottle?
We often include complimentary samples with full-sized bottle purchases. Additionally, we have a dedicated 'Decants' section where you can purchase smaller trial sizes of premium fragrances.
How should I store my perfumes to ensure they last?
To maintain the integrity of the scent, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations.